Terms of Service

Effective Date: June 12, 2026  |  Last Updated: June 12, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("User," "Customer," "you," or "your") and Marcos Meals ("Company," "we," "us," or "our"), the operator of the website located at marcosmeals.click (the "Site") and all related food services, ordering platforms, and associated digital tools.

By accessing the Site, creating an account, placing a food order, subscribing to any meal plan, using any interactive features, or otherwise engaging with any service we provide, you expressly acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference.

These Terms apply to all visitors, registered users, customers, and any other persons who access or use the Site or services in any manner. If you are using the Site or services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and the terms "you" and "your" shall refer to such entity.

We reserve the right to update, modify, or replace these Terms at any time at our sole discretion. Continued use of our services following the posting of any changes constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically.

2. Description of Services

Marcos Meals is a food service company operating within the United States, providing customers with access to a range of food-related offerings, which may include, but are not limited to:

• Online food ordering and delivery services
• Meal preparation and catering services
• Meal subscription plans and packages
• Pre-packaged food products and meal kits
• Custom food orders for events and special occasions
• Nutritional information, menu browsing, and dietary guidance
• Customer account management and order tracking
• Promotional offers, discount programs, and loyalty rewards

The availability of specific products, services, menu items, and delivery options may vary based on your geographic location, time of day, season, and other operational factors. Marcos Meals reserves the right to modify, suspend, or discontinue any aspect of its services at any time without prior notice.

We make reasonable efforts to accurately describe menu items, ingredients, allergen information, and nutritional data on our Site; however, product descriptions, images, and specifications are provided for informational purposes only. Actual food items may vary slightly from images displayed on the Site. Customers with specific dietary needs, allergies, or health conditions are strongly encouraged to contact us directly before placing an order.

3. Eligibility and Account Registration

To use certain features of our Site and to place orders, you may be required to create a user account. By registering for an account, you represent and warrant that:

• You are at least eighteen (18) years of age or the legal age of majority in your jurisdiction, whichever is greater;
• You have the legal capacity to enter into a binding contract under applicable United States law;
• All information you provide during registration or while placing orders is accurate, current, and complete;
• You will maintain and promptly update your account information to keep it accurate and current;
• You will safeguard your account credentials and are solely responsible for all activity occurring under your account;
• You will notify us immediately at [email protected] if you suspect unauthorized access to or use of your account.

Marcos Meals reserves the right to refuse service, terminate accounts, or cancel orders at its sole discretion, including but not limited to instances involving fraudulent activity, violation of these Terms, or conduct that we determine to be harmful to us, our customers, or third parties.

4. User Obligations and Prohibited Activities

As a user of our Site and services, you agree to use our platform lawfully, responsibly, and in accordance with these Terms. You are prohibited from engaging in any of the following activities:

4.1 General Prohibited Conduct

• Using the Site or services for any unlawful purpose or in violation of any applicable federal, state, or local laws and regulations of the United States;
• Impersonating any person or entity or misrepresenting your affiliation with any person or entity;
• Submitting false, misleading, or fraudulent orders, reviews, or information;
• Engaging in harassment, abusive behavior, or threatening conduct toward our staff, delivery personnel, or other users;
• Attempting to circumvent any security feature, access controls, or authentication measures of the Site;
• Using automated systems, bots, scrapers, or similar tools to access or collect data from our Site without express written permission;
• Attempting to reverse engineer, decompile, or disassemble any portion of the Site's software or infrastructure;
• Transmitting any viruses, malware, or other harmful code through the Site;
• Engaging in any conduct that could damage, disable, overburden, or impair our servers or networks;
• Using our services to engage in spam, phishing, or any other deceptive commercial practices;
• Reselling or commercially exploiting any aspect of our services without our prior written consent;
• Collecting or harvesting personal information of other users from the Site.

4.2 Order-Specific Obligations

• Providing accurate delivery addresses and contact information with each order;
• Being available to receive deliveries at the specified time and location;
• Not placing orders with the intent to refuse delivery or initiate fraudulent chargebacks;
• Complying with any applicable food safety or handling guidelines provided with your order;
• Promptly reviewing orders upon receipt and notifying us of any discrepancies.

5. Ordering, Payment, and Pricing

5.1 Order Placement

All orders placed through marcosmeals.click are subject to acceptance by Marcos Meals. We reserve the right to refuse or cancel any order for any reason, including but not limited to limitations on quantities available for purchase, inaccuracies in product or pricing information, or concerns regarding fraud or misuse.

When you place an order, you will receive an order confirmation via the email address associated with your account. This confirmation constitutes acknowledgment of receipt of your order, not acceptance. Order acceptance and the completion of a contract between you and Marcos Meals occurs when your order is confirmed as fulfilled and dispatched.

5.2 Pricing and Fees

All prices displayed on the Site are in United States Dollars (USD) and are subject to change without notice. Applicable taxes, delivery fees, service charges, and any other fees will be disclosed to you at checkout prior to final submission of your order. Marcos Meals strives to maintain accurate pricing on the Site; however, in the event of a pricing error, we reserve the right to cancel affected orders and issue a full refund.

5.3 Payment Methods

We accept various forms of payment, which may include major credit and debit cards, digital wallets, and other payment methods as made available on the Site from time to time. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge the full order amount to your selected payment method.

All payment transactions are processed through secure third-party payment processors. Marcos Meals does not store full payment card data on its servers. Your use of third-party payment processors is subject to their respective terms and privacy policies.

5.4 Refunds and Cancellations

Cancellation and refund eligibility depends on the type of service ordered and the stage of order processing at the time of your request. Perishable food items may not be eligible for return or refund once prepared or delivered. Please contact us at [email protected] promptly if you experience any issues with your order. We will review each situation individually and work to reach a fair resolution in accordance with applicable consumer protection laws, including the Federal Trade Commission Act ("FTC Act").

6. Delivery and Service Area

Delivery services are available within our designated service areas in the United States. Delivery times provided are estimates only and may be affected by weather, traffic, staffing, and other factors beyond our control. Marcos Meals shall not be liable for any delays in delivery caused by circumstances outside of our reasonable control.

Risk of loss and title for food items pass to you upon delivery to the designated delivery address. If you are not present at the time of delivery and no alternative arrangements have been made, we may attempt redelivery or cancel the order at our discretion. Refund eligibility in such cases will be assessed on a case-by-case basis.

7. Intellectual Property Rights

All content on the Site, including but not limited to text, graphics, logos, images, photographs, audio clips, video content, menu designs, recipes, data compilations, software, and the overall look and feel of the Site ("Content"), is the exclusive property of Marcos Meals or its licensors and is protected by applicable United States intellectual property laws, including but not limited to the Copyright Act (17 U.S.C. § 101 et seq.), trademark law, and trade dress protections.

Subject to your compliance with these Terms, Marcos Meals grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Site solely for your personal, non-commercial use of our food ordering and related services. This license does not include:

• The right to reproduce, distribute, publicly display, or create derivative works from any Content;
• The right to use any data mining, robots, or similar data gathering or extraction methods;
• Any resale or commercial use of the Site or its Content;
• Any use of our trademarks, trade names, logos, or service marks without express written permission.

The Marcos Meals name, logo, and all related marks are trademarks of the Company. Unauthorized use of these marks is strictly prohibited and may result in legal action. All other trademarks, product names, and company names or logos referenced on the Site are the property of their respective owners.

If you believe that any Content on our Site infringes upon your intellectual property rights, please contact us promptly at [email protected] with a detailed description of the alleged infringement.

8. User-Generated Content

If you submit reviews, comments, feedback, suggestions, photos, or other content ("User Content") through the Site or related platforms, you grant Marcos Meals a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content in connection with our business operations and marketing activities.

You represent and warrant that you own or have the necessary rights to all User Content you submit and that such content does not violate the rights of any third party or any applicable law. Marcos Meals reserves the right to remove any User Content at its sole discretion without notice.

9. Food Safety, Allergens, and Health Disclaimers

Marcos Meals takes food safety seriously and adheres to applicable food handling and safety standards under federal and state regulations, including guidelines set forth by the United States Food and Drug Administration (FDA) and applicable state health department regulations.

However, our food products are prepared in facilities that may handle common allergens, including but not limited to peanuts, tree nuts, milk, eggs, wheat, soy, fish, and shellfish. We cannot guarantee that our products are free from cross-contamination with allergens. Customers with severe food allergies or dietary restrictions must consult with us prior to ordering by contacting [email protected].

Nutritional information provided on the Site is based on standard recipes and may vary based on ingredient substitutions, portion sizes, preparation methods, and supplier variations. This information is provided for general reference only and is not intended as medical or nutritional advice. Always consult a qualified healthcare professional regarding dietary needs and health conditions.

10. Disclaimer of Warranties

Marcos Meals does not warrant that:

• The Site will be uninterrupted, error-free, secure, or free of viruses or other harmful components;
• The results obtained from using our services will be accurate, reliable, or satisfactory;
• Any errors or defects in the Site will be corrected in a timely manner;
• The Site or its servers are free of viruses or other harmful components;
• Product descriptions, pricing, and availability information are always current and accurate.

Some jurisdictions do not allow the exclusion of implied warranties; therefore, some of the above exclusions may not apply to you.

11. Limitation of Liability

In no event shall our total cumulative liability to you for any and all claims arising out of or relating to these Terms or your use of our services exceed the greater of: (a) the total amount paid by you to Marcos Meals in the twelve (12) months preceding the event giving rise to the claim; or (b) One Hundred United States Dollars ($100.00 USD).

The limitations set forth in this section shall apply regardless of the form of action, whether based in contract, tort (including negligence), strict liability, or otherwise, and shall apply even if a limited remedy fails its essential purpose. Some states do not allow limitations on implied warranties or exclusion of certain damages, so these limitations may not apply to you in full.

12. Indemnification

You agree to defend, indemnify, and hold harmless Marcos Meals and its officers, directors, employees, contractors, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or any applicable law or regulation;
• Your use or misuse of the Site or our services;
• Your User Content or any content you submit, post, or transmit through the Site;
• Your violation of any third-party rights, including intellectual property rights or privacy rights;
• Any dispute between you and any other user or third party arising from your use of our services;
• Your provision of inaccurate or incomplete information in connection with an order or account registration.

We reserve the right, at our own expense, to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with us in asserting any available defenses.

13. Third-Party Links and Services

The Site may contain links to third-party websites, services, or platforms, including payment processors, social media platforms, and delivery tracking services. These links are provided solely for your convenience and informational purposes. Marcos Meals has no control over the content, privacy practices, or operations of third-party websites and does not endorse or make any representations about them.

Your interaction with any third-party website or service is governed by that party's terms of service and privacy policy. Marcos Meals is not responsible for any loss or damage incurred as a result of your dealings with third-party services accessible through our Site.

14. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, available on the Site, which is incorporated into these Terms by reference. By using our Site and services, you consent to the practices described in our Privacy Policy.

To the extent you are a resident of California, your rights may be further governed by the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). Please review our Privacy Policy for detailed information regarding your rights and how to exercise them.

15. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and the state in which Marcos Meals principally operates, without regard to its conflict of law principles. The Federal Arbitration Act shall govern the interpretation and enforcement of the arbitration provisions set forth in Section 16.

Subject to the arbitration agreement set forth herein, you agree that any legal action or proceeding arising out of or relating to these Terms or your use of our services that is not subject to arbitration shall be instituted exclusively in the federal or state courts of competent jurisdiction in the United States. You irrevocably consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.

Our services are operated from the United States. We make no representation that the Site or services are appropriate or available for use outside of the United States. Accessing our services from territories where their content is illegal is prohibited.

16. Dispute Resolution and Arbitration

16.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first attempt to resolve any dispute informally by contacting Marcos Meals at [email protected]. We will attempt to resolve the dispute informally within thirty (30) calendar days of receiving your notification. If we are unable to resolve the dispute informally within that period, either party may initiate formal dispute resolution proceedings as described below.

16.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Except as set forth in Section 16.4, you and Marcos Meals agree that any dispute, claim, or controversy arising out of or relating to these Terms, our services, or your use of the Site — including questions about the existence, validity, or termination of these Terms — shall be resolved exclusively through binding individual arbitration administered by the American Arbitration Association ("AAA") pursuant to its Consumer Arbitration Rules, rather than in court.

The arbitration shall be conducted in the English language by a single neutral arbitrator. The location of arbitration shall be determined in accordance with the AAA Consumer Arbitration Rules, and may be conducted via telephone or videoconference if agreed upon by both parties. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

16.3 Class Action Waiver

YOU AND MARCOS MEALS EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You expressly waive any right to participate in a class action lawsuit or class-wide arbitration. If a court or arbitrator determines that this class action waiver is unenforceable, the arbitration agreement in its entirety shall be null and void with respect to that dispute.

16.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency or preliminary injunctive relief from a court of competent jurisdiction in order to prevent irreparable harm pending the outcome of arbitration. Additionally, claims within the jurisdictional limit of small claims court may be brought in such court, provided the dispute remains on an individual and non-class basis.

17. Term and Termination

These Terms shall remain in full force and effect for as long as you access or use the Site or our services. Marcos Meals reserves the right, at its sole discretion and without prior notice or liability, to:

• Suspend or terminate your account and access to our services for any reason, including violation of these Terms;
• Discontinue or modify any aspect of the Site or services at any time;
• Refuse service to any individual or entity for any lawful reason.

You may terminate your account at any time by contacting us at [email protected] or through your account settings, where available. Upon termination:

• Your right to access and use the Site and services will immediately cease;
• Any outstanding orders at the time of termination will be fulfilled or cancelled at our discretion;
• Any provisions of these Terms that by their nature should survive termination shall survive, including but not limited to Intellectual Property Rights, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, and Dispute Resolution.

18. Changes to Terms

Marcos Meals reserves the right to update, amend, or modify these Terms of Service at any time at our sole discretion. When we make material changes to these Terms, we will notify you by:

• Updating the "Last Updated" date at the top of this page;
• Posting a notice on the Site; and/or
• Sending an email notification to the address associated with your account, where appropriate.

Your continued use of the Site or services after any such changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue your use of our services. We encourage you to review these Terms periodically to stay informed of any updates.

19. Severability

If any provision of these Terms is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, void, or unenforceable for any reason, such provision shall be deemed modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

The failure of Marcos Meals to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Marcos Meals.

20. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published by Marcos Meals on the Site, constitute the entire agreement between you and Marcos Meals with respect to the subject matter herein and supersede all prior or contemporaneous communications, representations, understandings, negotiations, and agreements, whether oral or written, between you and Marcos Meals relating to the Site and our services.

These Terms are not assignable, transferable, or sublicensable by you except with Marcos Meals's prior written consent. Marcos Meals may assign these Terms or any of its rights hereunder without restriction. No agency, partnership, joint venture, or employment relationship is created between you and Marcos Meals as a result of these Terms or your use of our services.

21. Force Majeure

Marcos Meals shall not be liable for any failure or delay in performance under these Terms arising out of causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, governmental restrictions, labor disputes, supply chain disruptions, civil disturbances, war, terrorism, power outages, or internet or telecommunications failures. In the event of a force majeure event, we will use reasonable efforts to notify you and to resume normal operations as quickly as practicable.

22. Electronic Communications and Notices

By using the Site and our services and by providing your email address, you consent to receiving electronic communications from Marcos Meals, including order confirmations, service updates, promotional materials, and notices related to these Terms. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

You may opt out of marketing and promotional communications at any time by following the unsubscribe instructions contained in such communications or by contacting us at [email protected]. Please note that opting out of marketing communications does not affect transactional or service-related communications.

23. Compliance with Laws

You agree to comply with all applicable federal, state, and local laws, rules, and regulations in connection with your use of the Site and our services. This includes, without limitation, consumer protection laws enforced by the Federal Trade Commission ("FTC"), applicable state food safety and consumer laws, electronic commerce laws, and privacy regulations including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) where applicable.

24. Contact Information

If you have any questions, concerns, comments, or requests regarding these Terms of Service, our services, or any aspect of your relationship with Marcos Meals, please do not hesitate to contact us using the information provided below:

We strive to respond to all inquiries within a reasonable timeframe. For urgent matters related to food safety, allergic reactions, or order emergencies, please contact us immediately via email.